Returns Policy

Return and Refund Policy

We have a 14-day hassle-free return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at grab10stores@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at grab10stores@gmail.com.

At Grab10.com, we strive to ensure your complete satisfaction with every purchase. We understand that occasionally situations may arise where a refund is necessary. Please take a moment to familiarize yourself with our refund policy outlined below:

  1. Eligibility for Refunds:

    • Refunds are applicable for products that are damaged, defective, or significantly different from the description provided on our website.
    • Refund requests must be made within 14 days of receiving the product.
    • To be eligible for a refund, you must provide proof of purchase, such as your order number or receipt.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

      To start a return, you can contact us at grab10stores@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

      You can always contact us for any return question at grab10stores@gmail.com.

  2. Process for Refunds:

    • To initiate a refund, please contact our customer support team via email at grab10stores@gmail.com. Provide them with the necessary details, including the reason for the refund request and any supporting evidence or images.
    • Our customer support team will review your request and provide you with instructions on how to proceed.
    • If a return of the product is required, we will provide you with the necessary information and guidelines for the return shipment.

  3. Refund Options:

    • If your refund request is approved and a return is required, we offer two refund options: a) Full Refund: You will receive a full refund of the purchase price, including any shipping fees associated with the original order. b) Replacement: In some cases, we may offer a replacement for the damaged, defective, or incorrect product, subject to availability.

  4. Refund Processing:

    • Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria for a refund.
    • If approved, the refund will be processed within a reasonable timeframe, and you will be notified via email regarding the status and confirmation of your refund.
    • The refund will be issued using the original payment method used during the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

Please note that our refund policy does not cover situations such as change of mind, dissatisfaction with color or size (unless it significantly differs from the description), or issues resulting from improper use or handling of the product.

We strive to make the refund process as smooth as possible and are committed to addressing any concerns or issues promptly. If you have any questions or need further clarification regarding our refund policy, please don't hesitate to contact our customer support team.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), personal care goods (such as beauty products) and face masks. Please get in touch if you have questions or concerns about your specific item. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Last updated: 2023